harina plus Privacy Policy
At harina plus, your privacy is not an afterthought — it is built into every part of how we operate. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, how we keep it secure, and what rights you have over your own information. Please read this page carefully before registering an account or using any feature of the platform.
Last updated: 2025. Questions about this policy? Visit our FAQ page or reach our support team through your account dashboard after logging in.
1. What Data We Collect
When you create an account with harina plus, we collect personal information that is necessary to verify your identity and enable full access to the platform. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. We collect this information because Philippine regulations and responsible gaming standards require us to confirm that all players are at least 18 years old and are who they say they are.
We also collect device and browser data each time you access the harina plus platform. This includes your IP address, device type, operating system, browser version, screen resolution, and general location data derived from your IP. This information helps us detect suspicious login activity, prevent fraud, and ensure our mobile-first platform displays correctly across the wide range of devices used by Filipino players.
Financial data related to your Philippine Peso (PHP) deposits and withdrawals is collected and stored as required by our payment processing and compliance obligations. This includes transaction amounts, timestamps, payment method identifiers, and transaction status. We do not store full card numbers or full bank account credentials — sensitive payment details are handled by our licensed payment processing partners under their own security protocols.
Usage data is also collected during your sessions on the platform. This covers pages visited, features clicked, games played, session duration, and in-platform interactions. We use this data to improve the platform experience, resolve technical issues, and understand how Filipino players navigate the site so we can make it more intuitive and enjoyable.
2. How We Use Your Personal Data
The primary purpose of collecting your personal data is to operate your harina plus account effectively and safely. This includes processing your registrations and logins, verifying your identity for withdrawals, handling your PHP payment transactions, and providing customer support when you need help. Without this core data, we would simply not be able to deliver a functional, secure gaming account to you.
We use your data to meet our legal and regulatory obligations under applicable Philippine law. This includes retaining transaction records for audit purposes, reporting suspicious activity to relevant authorities when required, and conducting anti-money laundering checks in line with industry standards. These obligations are not optional — they are requirements that protect both you as a player and the integrity of the platform.
Your data also helps us personalise and improve your experience on the platform. We may use aggregated usage data to identify which game categories are most popular among Filipino players, improve navigation on mobile devices, and prioritise new features. We may also send you transactional communications such as account confirmations, security alerts, and updates to these policies, which are considered essential service communications rather than marketing.
If you have opted in to marketing communications, we may use your contact details to send you relevant promotions, event announcements, or platform updates. You can opt out of marketing communications at any time through your account settings or by contacting our support team. Opting out of marketing does not affect your ability to use the platform or receive essential account notifications.
3. Cookies and Tracking Technologies
harina plus uses cookies and similar tracking technologies to make the platform function correctly and to improve your browsing experience. Cookies are small text files stored on your device by your browser when you visit a website. They allow us to remember your login session, maintain your preferences, and keep your account secure across pages. Without essential cookies, many core platform features — including staying logged in — would not work.
We use the following categories of cookies: essential cookies (required for the platform to function), functional cookies (which remember your preferences such as language settings), and analytics cookies (which help us understand how players navigate the platform in aggregate, without identifying individuals). We do not use third-party advertising cookies that track you across unrelated websites outside of harina plus.
You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies, though disabling essential cookies may prevent certain features of the platform from working correctly. If you continue to use harina plus after being informed of our cookie use, we treat that as your acknowledgment that cookies will be placed on your device in accordance with this policy.
We may also use session tokens and local storage mechanisms to maintain the security and continuity of your login session, particularly on the harina plus mobile platform. These are not traditional cookies but serve a similar functional purpose. All such technologies are used solely to support your experience on the platform and are never shared with unrelated third-party advertisers.
4. Data Storage and Security
All personal data collected by harina plus is stored on secure servers with restricted access controls and industry-standard encryption protocols. We implement technical and organisational measures designed to protect your information from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices are reviewed regularly to keep pace with evolving threats and best practices in the online gaming industry.
Data transmission between your device and the harina plus platform is protected using HTTPS encryption, which prevents your information from being intercepted in transit. Sensitive data such as payment details and identification documents are subject to additional layers of protection and are stored in isolated environments with strictly limited access granted only to authorised personnel with a legitimate operational need.
We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. Account data is typically retained for the duration of your account's active status plus any legally mandated retention period thereafter. When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.
In the event of a data breach that is likely to result in a risk to your rights or freedoms, harina plus will notify affected users and relevant authorities as required by applicable regulations. We have an internal incident response procedure in place to contain, investigate, and address any such events promptly. We encourage you to also play your part by keeping your account credentials confidential and reporting any suspected unauthorised access immediately.
5. Sharing Data with Third Parties
harina plus does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data belongs to you, and we treat it with the confidentiality it deserves. Any sharing of personal data with external parties is limited to what is strictly necessary to operate the platform and comply with our legal obligations.
We work with a small number of trusted service providers who assist us in delivering the platform, including licensed payment processors who handle Philippine Peso transactions, identity verification providers, and cloud infrastructure partners. These third-party service providers are permitted to access your data only to the extent necessary to perform their specific services for us, and they are contractually required to handle your data in accordance with applicable privacy standards.
We may disclose your personal information to regulatory bodies, law enforcement agencies, or other authorised government entities when we are legally required to do so, or when we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of harina plus, our users, or the public. Such disclosures are made in strict compliance with applicable Philippine law and are not voluntary commercial data transfers.
In the event that harina plus undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such cases, we will take reasonable steps to ensure that your data continues to be protected and that any new controller honours the commitments made in this Privacy Policy. You will be notified of any such change through the platform or via the email address on file for your account.
6. Your Rights Over Your Personal Data
As a user of the harina plus platform, you have several important rights over your personal data that we are committed to upholding. You have the right to access the personal data we hold about you and to receive a clear summary of how it is being used. To submit a data access request, please contact our support team through your account dashboard and we will respond within a reasonable timeframe in accordance with applicable regulations.
You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. If your name, contact details, or identification information changes, you should update your account or inform our support team so that we can keep your records accurate. Maintaining accurate data is important not only for your own account management but also for the security verification processes that protect your account from unauthorised access.
You may also request the deletion of your personal data under certain circumstances — for example, if the data is no longer needed for the purpose it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that we may be required by law to retain certain records even after you request deletion, in which case we will explain the legal basis for continued retention when responding to your request.
Where we process your personal data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. You also have the right to object to processing in certain circumstances. To exercise any of these rights, reach our support team through the harina plus account dashboard or send a written request to our support email address listed in your account settings.
7. Minor Protection and Policy Updates
harina plus strictly prohibits the collection of personal data from individuals under 18 years of age. Our platform is intended solely for adult users, and we employ age verification measures during the registration process to prevent minors from creating accounts. If we become aware that personal data has been inadvertently collected from a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe their child may have registered on the platform are encouraged to contact us immediately through the support channel.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable regulations, or the services we offer. When we make a material change to this policy, we will provide reasonable notice through the platform — such as a notification in your account dashboard — or via email where we have your contact details on record. The date of the most recent revision is displayed at the top of this page for your reference.
Your continued use of the harina plus platform after a policy update has been communicated constitutes your acknowledgment of the revised terms. We recommend reviewing this page periodically so you remain informed about how your data is being handled. If you have any concerns about how harina plus processes your personal data, or if you wish to exercise any of your rights under this policy, please reach our support team directly through your account dashboard after logging in.
Questions About Your Privacy?
Our FAQ section covers the most common questions Filipino players ask about data handling, account security, and platform policies. If you need direct assistance, our support team is available through your account dashboard. Ready to experience a secure, mobile-first gaming platform built for the Philippines? Join harina plus today.